Terms and Conditions
Updated on: 22 November 2025
Renovisi Digital — Website Development Terms and Conditions
The following Terms and Conditions apply to all website development and design services provided by Renovisi Digital (“the Developer”) to the Client. By engaging Renovisi Digital, the Client agrees to these terms.
1. The Project
1.1 In consideration of the Client paying the Developer the relevant fees (“Fees”), the Developer shall: (a) develop the website (“the Website”) in accordance with the agreed Project Specification; and (b) provide any additional agreed services (“Services”).
1.2 The Project Specification is provided separately and agreed in writing.
1.3 Any changes to the Project Specification must be made in writing and agreed by both Parties. Changes that require additional work may incur additional Fees at Renovisi Digital’s standard rates.
2. Delivery and Acceptance
2.1 Upon completion of the Project and full payment of Fees, the Developer will deliver the Website to the Client’s hosting environment.
2.2 If the Client requires deployment to an external server or hosting service not provided by Renovisi Digital, additional fees may apply.
2.3 The Client will have 10 working days to perform an Acceptance Test. Acceptance may only be withheld if the Website does not materially match the Project Specification.
2.4 Acceptance is considered complete when: (a) the Acceptance Test Period ends without written notice of issues, or (b) the Client uses the Website publicly in any manner.
2.5 After acceptance, any further work is considered additional and billable at the Developer’s current standard rates.
3. Client Responsibilities
3.1 The Client must provide all required content, images, text, branding assets, and information (“Client Content”).
3.2 Delays in providing Client Content may delay the Project timeline. Renovisi Digital is not responsible for delays caused by missing or late content.
3.3 Additional charges may apply if content is provided in formats requiring conversion or extensive formatting.
4. Fees and Payment Terms
4.1 Fees are outlined in the Project Specification or package selection.
4.2 Payment Schedule:
- 50% deposit to start the project
- 50% before the Build stage begins
- Remaining balance (if any) no later than 10 days after Acceptance Test Period
4.3 GST (if applicable) is exclusive.
4.4 All payments must be made in full without deductions.
4.5 Failure to make payment may result in:
- project suspension
- withholding of files, access, or deliverables
- disabling hosted websites
- termination of the Agreement
4.6 If the project is cancelled by the Developer, the deposit will be refunded. If cancelled by the Client, completed work will be charged at the Developer’s hourly rate.
5. Revisions (Amendments)
5.1 Each package includes a fixed number of revisions:
- Starter — 1 revision
- Advance — 3 revisions
- Premium — multiple revisions (reasonable, within agreed scope)
5.2 A revision refers to adjustments to existing content or components, not redesigning entire pages or adding new functionality.
5.3 Revisions must be requested during the development phase and before project acceptance.
5.4 Additional revisions beyond the package limit will be charged at the Developer’s standard hourly rate.
5.5 Any revision that falls outside the agreed Project Specification (e.g., new page, new feature, design overhaul) will be treated as a change request and will incur additional fees.
6. Maintenance
6.1 Maintenance hours included per package:
- Starter — 5 hours
- Advance — 10 hours
- Premium — maintenance subject to agreed terms
6.2 Maintenance hours must be used within 12 months from the date of Project Release unless otherwise stated.
6.3 Maintenance includes:
- minor content updates
- plugin/theme updates
- bug fixes
- small functionality adjustments
- performance fine-tuning
6.4 Maintenance does not include:
- new page creation
- new design layouts
- new system functionality
- advanced SEO campaigns
- hosting account issues caused by third parties
6.5 Unused maintenance hours do not carry forward and are non-refundable.
6.6 Additional maintenance beyond included hours will be billed at the Developer’s standard hourly rate.
7. Intellectual Property
7.1 The Client grants the Developer a temporary license to use provided content for development purposes.
7.2 The Website (including design and final code) is transferred to the Client upon full payment.
7.3 The Developer retains the right to reuse non-client-specific code, components, or frameworks.
7.4 The Client may not resell or repurpose the Developer’s proprietary systems without written consent.
8. Warranties
8.1 Each Party warrants they have the authority to enter this Agreement.
8.2 The Developer warrants that work will be completed with reasonable skill.
8.3 The Client warrants ownership or licensing rights for all content provided.
8.4 The Developer is not responsible for issues caused by:
- third-party plugins
- hosting providers
- client-made modifications
- malware introduced after project delivery
9. Liability
9.1 Neither Party is liable for indirect losses such as lost profits or business interruption.
9.2 The Developer is not liable for internet outages, hosting downtime, malware infections, or client-modified code.
9.3 The Client is responsible for ensuring the Website complies with regional laws (e.g., PDPA, cookies, e-commerce compliance).
9.4 Developer liability is capped at the total amount paid under this Agreement.
10. Publicity
10.1 The Client agrees that upon project completion, the Website footer may include a small credit link: “Website by Renovisi Digital”, unless otherwise agreed.
10.2 Both Parties may showcase the completed project in portfolios with mutual approval.
11. Termination
11.1 Either Party may terminate for breach, insolvency, non-payment, or failure to meet obligations.
11.2 Upon termination:
- the Client must pay for all work completed
- all Developer materials must be returned or deleted
- partial refunds are not applicable unless stated
12. Confidentiality
Both Parties agree to maintain confidentiality of business information for 2 years after Project completion.
13. Force Majeure
Neither Party is liable for delays caused by events beyond reasonable control (e.g., natural disasters, war, internet outages).
14. Non-Solicitation
For 6 months after project completion, the Client may not directly hire Developer staff or freelancers involved in the project.
15. Governing Law
This Agreement is governed by Malaysian law under the exclusive jurisdiction of Malaysian courts.